Client Services

How can we help you?

NYCLASS welcomes the opportunity to address your comments and questions. If you cannot find the answer to your question in our Questions & Answers section, please contact us at:

NYCLASS Client Services
717 17th Street, Suite 1850
Denver, CO 80202
Phone: (855) 804-9980
Fax: (855) 804-9981

You may submit questions for the NYCLASS Client Service Team using the form below and a member of the NYCLASS Service Team will contact you. If you would like to contact a member of the NYCLASS Relationship Team, please click here.

NYCLASS Client Service Request Form

Common Questions

  • What is the NYCLASS Online Transaction Portal?

  • The NYCLASS Online Transaction Portal is a secure, Internet-based transaction system that allows registered NYCLASS Participants to self-manage their NYCLASS investments. The portal is available 24/7, 365 days a year

  • How does a new NYCLASS Participant receive login credentials?

  • All Participants will receive login credentials upon the establishment of their account via email. If you do not currently have your online credentials, please reach out to Client Services at (855) 804-9980 or


  • How quickly can I expect to receive login credentials?

  • In most cases, login credentials will be distributed on the same day as the request; otherwise, credentials will be available on the following business day.

  • What is the difference between a wire and an ACH?

  • Wires are funds transferred via the Federal Reserve Wire System and can be processed and received by your beneficiary bank on the same day if the transaction is requested prior to the 12:00 p.m. ET cut-off. ACHs (Automated Clearing House) are processed overnight and are generally available to the beneficiary bank one business day after the transaction request has been made.

Hours of NYCLASS Client Service Operation:

Monday – Friday 8:00 a.m. – 5:00 p.m. ET

Daily Cut-off Time for Transactions:

12:00 p.m. ET

Updating your Account:

If you would like to update authorized individuals or linked bank accounts on your  NYCLASS account, please fill out the Contact Amendment Form and/or Bank Amendment Form that are available in the Help Center within the NYCLASS Online Transaction Portal.